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Terms, Conditions and Cancellation

Should you wish to cancel your registration, you must do so in writing to Cancellations received in writing 30 days before the event will be eligible for a full refund. Cancellations received between 30 and 14 days of the event are eligible for a 50% refund. Cancellations received within 14 days of the event, or failure to attend the event, are not eligible for refund.

UX New Zealand and Verve - the Event Agency reserve the right to cancel registrations at their discretion, including those that do not appear to be genuine.

Transfer of Registration
If you need to transfer your registration please contact us at

Event changes, postponement or cancellation
It may be necessary for UX New Zealand to alter the times, dates, itineraries or speakers of the conference by notice to you at any time. In the unlikely event of cancellation of the conference, the maximum liability of UX New Zealand is limited to a refund of the conference registration fee with no additional liability for travel costs, hotel costs, or any other costs or expenses whatsoever. In the unlikely event of cancellation or postponement of the conference due to circumstances beyond UX New Zealand’s reasonable control including, but not limited to, acts of terrorism, war, acts of God and natural disaster, UX New Zealand cannot be held responsible for any cost, damage or expense which may be incurred by registrants as a consequence of the event being postponed or cancelled.

Payment Policy
Payment is due within 14 days of submitting your registration. If you are registering within 30 days of the conference you will be required to pay with a credit card when registering online.

Confirmations and Tax Invoices
A confirmation email with a link to your tax invoice will be emailed when you submit your registration. If you pay by credit card you will receive an email from our online payment gateway eWay.

Currency and GST
All prices are quoted in New Zealand Dollars (NZD$) and include GST.

Credit Card Payments
Verve Consulting Ltd, trading as Verve - the Event Agency is the event manager to UX New Zealand. The name that will appear on your credit card statement is Verve - the Event Agency. Verve - the Event Agency is a New Zealand owned business and all transactions will be billed in New Zealand dollars.

When purchasing from our site your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact us.

Direct Credit/EFT Payments
Please include the Reference number shown on your Tax Invoice when making direct payment to our account, and please email Verve – the Event Agency the details including date, amount and your bank’s reference
• Account Name: Verve Consulting Ltd
• Account Number: 03 0558 0169614 04
• Bank Name: Westpac
• Bank Branch: Courtenay Place
• Bank Address: 10-14 Courtenay Place, Wellington
• Bank/Branch Code: as above
• Swift Code: WPACNZ2W