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Sessions

  • Streams
  • 1/2 day Masters Workshop
Time
Session
Duration
Cost
8:30 AM
  • Welcome - day one

    Opening welcome

    Welcome to Convergence 2018!  We start the day with the Change Management Institute and Redgrass opening the event.

    Our opening welcome will give you some details about how the day will run and set the objectives for the day. 

    Kylie Malmberg

    Kylie Malmberg, is the managing director of a change consulting practice based in Melbourne.... More

    Sonia Irwin

    Sonia has worked in a variety of roles across the public sector for over 20 years, in policy,... More

    30 mins
9:00 AM
  • Keynote: Building a movement

    From campaigns to movements - leading sustainable change

    Today's workplace demands are creating extraordinary challenges for organisations; power is shifting, and the spotlight has forced businesses to engage with stakeholders in more meaningful ways. The need for greater values alignment, autonomy and individual empowerment – fuelled by technology and increasing interdependencies – is bringing down the traditional power structure. The question is: what moves into its place?

    A strong organisational culture is the difference between surviving and thriving. In this keynote, acclaimed author Stephen Scott Johnson provides a way forward through the transition with expert guidance and a clear, actionable framework for implementation.

    Stephen Scott Johnson

    Stephen Scott Johnson is an expert in change management who helps organisations catalyse... More

    1 hour
10:00 AM
  • Morning tea - day one

    Morning tea

    30 mins
10:30 AM
  • Culture - Masterclass

    Culture 101: The four key ways to thriving people and culture

    If the wealth of information from engagement and climate surveys is anything to go by, we have something of a problem on our hands when it comes to company culture. A 70 BILLION Australian dollars per year problem, according to a 2016 Gallup report on the cost of disengagement. That is a staggering amount of money by any standard, especially in a country of just over 23 million people.

    And if, like many companies, you have a lot of Millennials working for you, they now make up the largest percentage of the workforce, and the largest percentage of the disengaged. Boss, manager, or team member, there’s a big difference between fluking a great culture and knowing what it takes to create, sustain or drive a thriving culture.

    In this Masterclass, Penny will share some simple yet powerful ideas around the FOUR KEYS TO CULTURE:

    1. EARNING THE RIGHT – Core purpose, building trust and listening to your team.
    2. ACHIEVEMENT, PRODUCTIVITY AND PROFITABILITY – The inputs that drive the outcomes of the culture you’re creating with your team.
    3. COACHING AND MENTORING – Confirming and using individual strengths, goal setting and, when it’s needed, tough love.
    4. LEAVE A LEGACY OF WELLBEING – What shape do you want to leave people and the company in when you go??
    Penny Nesbitt

    Penny Nesbitt is a highly experienced facilitator, speaker, author and ‘culture... More

    1 hour
  • Engagement - Masterclass

    Catalyst - innovation culture by design

    Deep-dive into CATALYST - the engagement system that codifies principles of large-scale movements to embed change and create cohesion around a higher purpose. If you’re a leader who wants to make a difference this masterclass is not to be missed.

    • Discover a unique governance framework for cultural transformation

    • Identify operational ‘mode’ of your enterprise and a clear strategic path for change
    • Address skills deficits, values misalignment and failed engagement
    • Ignite your organisation’s purpose to catalyse innovation and growth
    Stephen Scott Johnson

    Stephen Scott Johnson is an expert in change management who helps organisations catalyse... More

    1 hour
  • Neuroscience - Masterclass

    Unconscious bias

    With the increasing complexity and frantic pace of change occurring in the corporate and government sectors it is important to acknowledge that there are some human factors that may negatively impact on both the delivery and successful uptake of new initiatives. One of these factors is unconscious bias.

    Bias is generally perceived as negative or judgemental, however it is actually a simple biological efficiency function. The human brain is designed to look for ways to save energy, and so automatically applies habits and patterns to thinking and decision making. In other words, if you have a brain, you have bias! Given bias is a biological imperative it is almost impossible to consciously manage biases. Education only raises awareness – it doesn’t change an unconscious bias, meaning it doesn’t enact sustainable change.

    This workshop will help participants to manage their own or others’ bias in the workplace by learning what unconscious bias looks like at work and uncovering how some of the more prevalent workplace biases can be mitigated. This workshop would be particularly suited to those trying to enact cultural and business transformation.

    Dr Michelle Austin

    Originally a sport psychologist, the first half of Michelle’s career was spent helping... More

    1 hour
11:30 AM
  • Keynote - Research

    Whose change is it anyway? Understanding our audience attitudes and knowledge.

    We’ve all heard, “If you don’t know where you’re going, any road will take you there,” a paraphrase from Alice in Wonderland.

    With change programs, we believe we do know where we’re going. The problem is that we may not have a clear idea of where we are starting from. Sometimes we see operational numbers that tell us there is a problem, but our assumptions on what is causing the problem may be wrong. We develop strategic communication plans to take people on a journey to our new future, but we don’t do the upfront research to understand where they are right now, or what it might take to get them moving in a new direction.

    Our international communications expert Angela Sinickas will share stories of change programs that would have gone horribly wrong without adequate analysis to identify the real causes of the problems. Angela will focus on building our approach to stakeholder research to understand people’s starting point-knowledge and attitudes relevant to developing the most effective strategies.

    Angela D. Sinickas, ABC, IABC Fellow

    Since Angela founded Sinickas Communications, Inc. (www.sinicom.com) in 2000, her firm has... More

    1 hour
12:30 PM
  • Lunch break - day one

    Lunch break

    Take a break and head to lunch.

    1 hour
1:30 PM
  • Personal change

    The other 99%: getting deeply personal about change.

    Did you know less than 1% of people who set goals, make resolutions and attempt to break or build habits are successful in establishing sustainable personal and professional change?

    Personal change is hard. Failure is uncomfortable. Throw in oft-subconscious mental barriers like fear and doubt, and it becomes clear why so many of us live out long periods of our (often very successful!) lives with a niggling sense of dissatisfaction, inertia and yearning.

    Uncovering and releasing this quiet, pervasive desperation so that people can live freer lives that better reflect who they are and what they bring to the world is my passionate mission. Just as we can transform our bodies with the right training, guidance and nutrition, we can build mental fitness with the right coaching, mindset and action.

    Be educated and entertained as Steph hits hilariously and uncomfortably close to home on the psychology of failure and procrastination, explains how our thoughts shape our reality, and shares some practical techniques for how you can shift our mental performance to translate your aspirations into reality (for real this time!)

    Let’s be honest: if you could do it alone, you’d have done it already. This talk is for the 99%!

    Steph Mellor

    Steph Mellor is a personal and professional development coach for forward-thinking individuals... More

    1 hour
  • Employee Resistance - Masterclass

    Why I don't believe in resistance to change, and why you shouldn't either.

    It seems that every book you pick up on change management talks about an innate resistance to change that all of us are supposed to have. That resistance is the normal human reaction to change.

    But what if it’s not true?

    Victor doesn’t believe people resist change. He says all of us face and accept significant and insignificant changes every day of our lives. Organisation change doesn’t need to be any different.

    In this workshop Victor will give you new tools to view your audience, your practice and your interventions. Tools that will transform your organisational change management practice and remove the word resistance from your vocabulary.

    Victor Zalakos

    Victor Zalakos, is the change and comms guy™, a passionate agent for change –... More

    1 hour
  • Business trends - Masterclass

    Future of work is here, now, today…

    A few years ago, all of our organisational strategies were geared towards 2020. There was plenty of discussion around what technology, robotics, or even jobs would exist in 2020. 2020 was coined as the “Future of Work”. Well, 2020 is roughly 600 days away and we’re quite a way from many of the predictions are already here. So, how are we really planning for the future of work when it is here today and what does that mean for change?

    This session explores the current workplace trends and the adjacencies of change.

    Simon Corcoran

    Simon is a transformational change leader who works with global and local organisations to... More

    1 hour
  • Psychology - Masterclass

    Psychology of agile teaming.

    How to apply an iterative approach to achieve team goals.

    Join Dr Rich Allen for an immersive experience that demonstrates the key features of team agility. Unpick the assumptions and habits that hold us back. Find out the psychology behind failing fast and developing iteratively.

    Dr Rich Allan

    Dr Rich Allen completed his doctorate in educational psychology at Arizona State University,... More

    1 hour
2:30 PM
  • Neuroscience - Masterclass

    Follow the yellow brick road - from compliance to commitment.

    How to get others to follow you on the yellow brick road without having to call the flying monkeys!

    Why is change so hard for some people and why do others thrive?

    How can the power of the leader be both an asset and a liability?

    A perfectly constructed project plan/idea ruined by human behaviour?

    Change projects that require significant changes in human behaviour are tough. Psychologists have been studying human behaviour for a long time and in the last 20 years the field of Neuroscience has given us greater insight than we’ve ever had before.

    Come along and discover what the latest in Neuroscience is telling us about:

    • how we change habits, and
    • successfully persuade and influence others

    So if Dorothy can take someone without a heart, someone without a brain and someone with no courage and develop them into an effective team that completed its mission, then what is stopping you?

    Sarah Glenister

    Sarah helps people and organisations undertake significant transformational change by providing... More

    1 hour
  • Capability - Masterclass

    Fake Change.

    Isn’t it about time to get a bit angry with ourselves and our ‘best’ practices as a profession? The half-truths, outdated models, debunked myths, the tired clichés and the empty promises we keep peddling to just land that next contract, appease the corporate bullies and get a foot in the door so we can do something for the people? Let’s get real, our best practices aren’t even good practices anymore and haven been for a while now.

    Getting angry and feeling offended already?! Good! Come and join me, so we can be angry together about the professional choices we’re making and find a better way forward because the world has never needed us more and we’re running out of easy answers. If not us, then who?! We’re truly the ones best placed to lead worldwide change, but we need to own up to that big responsibility. Time to stop hiding behind fake change and alternative facts, time to break out the really good stuff.

    Gilbert Kruidenier

    Gilbert is the first to admit that he has no stand-out talent but he does love to fix things,... More

    1 hour
  • Team planning - Masterclass

    Choose your own adventure? How to help teams map the change and navigate business as usual.

    It is easier to remain sitting in a workplace where change is forced upon us than it is to take risks, real and unsubstantiated, of challenging the direction or raising the flag over the impacts to business as usual. Generally our teams put up with this situation for a long time and then talk-with-their-feet (hopefully with a solid voluntary redundancy to propel them into a new direction). Management then moans the loss of expertise and corporate knowledge while wondering what could have been done to save the situtation.

    What if there was an alternative? What if we gave the team the opportunity to map their future and choose their own way to navigate complexity? 

    James and Sonia will share with you an approach that change managers and team leaders can use to:

    • focus their teams on business as usual (BAU)
    • improve BAU efficiency, while dealing with the change effort and looking for innovation
    • improve staff engagement and retention and therefore attraction
    • devise a map to create an adaptive team future - a future that has been co-designed by the team and management using their stories.

    A one hour masterclass that will equip you with the tactics to help you create your teams future.

    James Young

    James is a strong supporter of continuous learning, collaboration and storytelling for... More

    Sonia Irwin

    Sonia has worked in a variety of roles across the public sector for over 20 years, in policy,... More

    1 hour
  • Change intelligence - Masterclass

    The old way is dead and the future demands a new way of leading people.

    The emergent art and science of Change Leadership.

    We’ll be exploring the three key ‘players’ in any ‘change intelligent’ organisational system – Change Architects, Change Enablers, Change Makers – and sharing stories related to change agenda’s and how things can go wrong along with learnings and how we always can step up to lead change with wisdom and agility.

    Some big ideas and funny stories you can expect to hear about:

    • What is a change intelligent organisational system?
    • What really gets in the way of sustainable business change success?
    • Taking a systems approach to getting change right and lifting change maturity, capability, and capacity as we go.

    Expect to be wholeheartedly included and involved in this discussion - bring your left and right brain, your mobile device and shining eyes to this session.

    Chantäl Patruno

    Chantäl has spent 20 years supporting organisations and senior change leaders to face into... More

    1 hour
3:30 PM
  • Afternoon tea - day one

    Afternoon tea

     

    30 mins
4:00 PM
  • Keynote - Coaching

    Don’t give the roadie the mic! When your rockstar is MIA...

    In large scale organisational change, your change practitioners should be the Roadies, not the Rockstar. That role is reserved for the business leaders. Yet curiously, they don’t all step up to the front of stage. Whose gig is this anyway? 

    Jen will reflect on her time on the change rock concert circuit and provide seven reasons why business leaders may be reluctant to take on the role of the Rockstar. In identifying these reasons, Jen will provide counter actions for the change roadies to use to nudge the business leaders forward centre stage.

    Dr Jen Frahm

    Jen Frahm (PhD Management) is the founder of Conversations of Change and a world leading... More

    1 hour
5:00 PM
  • Close

    Farewell.

    We will close day one and say farewell for those that won't be with us on day two.

    Redgrass invites attendees to meet us in the bar for an end of day drink (sponsored by Redgrass) and chat with our participants. This is an informal event and you will need to wear your name badge. It would be helpful if you could let us know whether you want to join us for drinks so we can inform the RACV Bar.

    If you would like to head out for dinner, please let us know and we can arrange a booking for a group dinner (at participants own expense).

    15 mins
Time
Session
Duration
Cost
8:45 AM
  • Welcome - day two

    Opening welcome

    Welcome to Convergence 2018!  We start the day with Redgrass and Ralleo opening the event.

    Our opening welcome will give you some details about how the day will run, bring new attendees up to speed and set the objectives for the day. 

    Joe Hutton

    Joe has over a decade experience in change management across some of the largest blue-chip... More

    Sonia Irwin

    Sonia has worked in a variety of roles across the public sector for over 20 years, in policy,... More

    15 mins
9:00 AM
  • Keynote - Employee experience

    From Mutiny to Loyalty: Employee experience creates high performing teams that last.

    Why do good people leave a good organisation?

    Employee engagement is a chronic problem. We’ve tried open plan, work-based activity stations, work from home, perks, incentives… but people are still checking out - on the job and out the door.

    The solution is not in carrots or sticks, but in experiences. Carefully designed experiences delivered in proper cadence creates workplaces that hum.

    A great practical presentation to show executives how to get the most out of their people, and keep them on board:

    • What contributes to disengagement.
    • How to stop unwanted staff attrition.
    • When and how to create experiences that build commitment.
    • The skills you need to build boundless teams that stick with you through thick and thin.
    Zoë Routh

    Zoë Routh is a leadership mentor and speaker. English-born, Canadian-raised,... More

    1 hour
  • Melbourne Convergence Masters Workshop - RACV City Club, 501 Bourke St, Melbourne VIC

    Developing measurably effective communication strategies - 1/2 day workshop

    Measuring the effectiveness of communication isn’t enough anymore. Senior management is asking for more direct correlation of the money spent on communication with the business outcomes resulting from it—how it increases revenue or reduces expenses. This workshop will show many examples of how other organizations have calculated the return on investment (ROI) for both internal and external communication—including government entities.

    This workshop will help you build measurements into your communication planning process in a way that you can later calculate the return on your organization's communication investment. Specifically, we'll cover how to:

    • Identify the current knowledge and attitude messages leading to undesirable actions and the ideal ones needed to achieve behavior changes. An exercise will help you apply this approach to a current change project you’re working on.

    • Set measurable communication objectives that connect internal and external communication activities to business results based on changed audience behaviors.

    • Conduct a variety of measures on messages, channels and outcomes to see how effective your communications are in contributing to the change.

    • Calculate the return on investment (ROI) for specific communications, and even estimate the potential return with your management before you present them with the budget you’re recommending.

    These analytics can easily be gained by communication staff if they understand why analytics are important and how to obtain measures. The result offers you the information to negotiate staffing and project requirements, and helps you to influence your fellow Executives over the development and implementation of communication strategy within your organisation. 

    Angela's practical approach to communications will help you build measurements into your planning process in a way that you can later calculate the return on your organisation’s communication investment. Essential training for every communicator looking to optimise stakeholder investment in communications.

    This workshop earns CPE points for IABC members. Discounts apply to members.

     

    Angela D. Sinickas, ABC, IABC Fellow

    Since Angela founded Sinickas Communications, Inc. (www.sinicom.com) in 2000, her firm has... More

    3.5 hours
10:00 AM
  • Morning tea - day two

    Morning tea

    Take a break and catch up with old and new friends.

    30 mins
10:30 AM
  • Neuroscience - Masterclass

    Dragon Tamers: The neuroscience of leading change.

    In a not too distant organization, where the winds of change swirl. The CEO has summonsed you to the Executive. You have been tasked with leading the change and your quest is to hunt and slay the resistance so there is freedom to transform. With a deep expertise in human behavior and a strong dose of neuroscience. What will it take for you to lead the change and how will you prepare? How will you begin to explore both the familiar and unfamiliar territory, harnessing your knowledge and experience but not be seduced by your unconscious bias and default thinking. Is it even possible to intentionally design the quest to harness the collective, to reignite the culture and to enable transformation?

    Dragon Tamers is a finely crafted, refreshing and magical metaphor designed by practitioners for practitioners to develop resilience and confidence in taming the resistance that is fueled by histories, beliefs and emotions.

    Join us for an engaging and interactive session to intentionally design your role in leading the quest for change. By the end of this session, participants should be able to:

    • Increase your awareness by equipping yourself with the science behind your role in leading change
    • Intentionally design your quest to effectively lead change to minimize resistance and maximize your effectiveness
    • Explore your questions in dialogue with Tiffany Gray, Leadership and Change Management expert.
    Tiffany Gray

    Tiffany has had over 25 years working experience in leadership and management roles, business... More

    1 hour
  • Change platform - Masterclass

    GAME ON!  How to Play in a World of Constant Change

    We are in a world in which change is constant, unclear and complex. Change is driven by both internal and external factors that cannot necessarily be predicted.

    How do you manage change when the outcomes are not yet known or could change? You can’t.

    When change is a constant, a change program driven top down is not going to work. What is needed is a change platform. This is a co-designed approach to change that builds a platform, which allows everyone to initiate change, come up with ideas (innovate), make decisions, and try-out new things (experiment).

    This masterclass introduces the three roles that are needed to support this change platform.

    Managers, Coaches and Players

    Everyone knows that the game can change at any time.

    We may need to change tactics mid-way through the game. The opposition will change. The quality of the ground will change. The playing conditions will change. The fitness of the players will change.

    The masterclass will explore the areas of engagement, support and sustainment undertaken by these roles to create a winning team when change is constant.

    The time is NOW!

    Karen Ferris

    Karen is an internationally acclaimed author, speaker, facilitator, trainer, coach and mentor... More

    1 hour
  • User Centric Design - Masterclass

    Who is it for? Design Thinking for Meaningful and Human-Centred Change in Complex Systems

    “Design is devising courses of action aimed at changing existing situations into preferred ones.”
    ~ Herbert Simon, 1969

    Often the people who are most impacted by existing systems and can potentially benefit from change are overlooked in the design of new programs and services. Asking the simple question ‘who is this for?’ is at the core of Design Thinking methodologies. Leading with this, and being informed by the answers to questions such as ‘what do users need?’, can bring about design of a system which is focused on meeting needs and is possible, desirable and viable to implement for a wide range of stakeholders.

    When dealing with complex systems, ThinkPlace recognise that there is no single player who has a comprehensive view of the whole. We use Design Thinking to recognise the importance of honouring and including diverse human perspectives and taking a collaborative approach to developing solutions. At the nexus between analytical and intuitive thinking, Design Thinking approaches provide methods and tools by which a diversity of stakeholders can be brought together to design change which meets needs and delivers preferred outcomes.

    In this Master Class we will explore some of these tools and methods and identify different ways of understanding how change can deliver for those who need it most.

    Dr Laura Kostanski

    Laura’s professional and research interests centre on developing robust, joined-up... More

    1 hour
11:30 AM
  • Keynote - Educational psychology

    How to build an agile workforce - the subtle art of making change positive.

    One of the biggest hurdles to durable change is employees’ natural resistance. Human beings are creatures of habit – hard wired to do the same thing over and over. But to create effective, durable change we need people to get excited about doing something different – every day.

    In this eye-opening session, Dr Rich Allen shares subtle but powerful tactics for people managers to get their teams to see change in a different light. Based on brain science and educational psychology, Rich’s strategies convert the stubborn and frightened from combative nay-sayers to curious explorers.

    Learn specific strategies for creating an agile workforce by:

    • Building a change-friendly culture
    • Identifying and debunking unhelpful assumptions
    • Positioning change as a positive
    • Celebrating and learning from failure
    • Supporting people effectively when they’re not coping
    Dr Rich Allan

    Dr Rich Allen completed his doctorate in educational psychology at Arizona State University,... More

    1 hour
12:30 PM
  • Lunch break - day two

    Includes Workshop participants as well as Convergies

    1 hour
1:30 PM
  • Purpose - Masterclass

    Why are we here? The power of purpose in bringing people with you.

    In this Masterclass, Penny will share some insights, a bit of neuroscience for non-neuroscientists and key research that demonstrates why having a sense of meaning and purpose is critical to achieving company objectives, especially in times of upheaval and change.

    When it comes to a company core purpose, a rock solid, well understood, daily lived and embraced core purpose helps everyone, from the bottom up, to make even the toughest of decisions. It shifts the focus from an internal, it’s-all-about-us, all-about-making-money focus to an external, connected-to-something-bigger-than-ourselves focus.

    It’s the anchor that informs everything your people do and one of the big things that comes up time and again in engagement survey after engagement survey, regardless of generation. People are looking for companies with a clear sense of meaning and purpose, beyond just making money -money after all, is an outcome, not a purpose.

    Penny Nesbitt

    Penny Nesbitt is a highly experienced facilitator, speaker, author and ‘culture... More

    1 hour
  • Lean Change - Masterclass

    Aligning People Around Change - Moving the conversation away from resistance towards alignment.

    Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.” Marcus Aurelius

    People make change happen. Even in an Agile environment there are times when teams struggle to gain alignment. How do you resolve differences and share a variety of perspectives?

    In Perspectives Mapping we combine ideas from different Agile retrospectives techniques with Kurt Lewin’s Force-Field Analysis to create a simple, yet powerful visualisation activity to provoke open and honest dialogue.

    The session will include:

    • What Lean Change is and the link with Agile
    • How to create dialogue through visualisation
    • Lean Change Experiment: Perspectives Mapping
    Charlotte Mawle

    Charlotte is a change professional with over 20 years’ experience in a range of... More

    Ro Gorell

    Ro is a change strategist, coach and published author specialising in adaptive change, because... More

    1 hour
  • Storytelling - Masterclass

    Cartooning for Change

    You’ve sent your email, written up a fantastic blog on your change initiative and provided constant updates on your social platform but it’s just not cutting it. If only you could visualise that change outcome so that everyone could be on the same page (literally)…

    Let me show you how!

    Join me for a masterclass in basic business cartooning where we’ll work together to visualise your change initiative. By the time you walk out the door, you will have picked up some basic drawing skills and drawn a cartoon worthy of every fridge and bulletin board in your organisation.

    This is a hands-on class where we’ll work together to develop a visual that represents your project and highlights:

    - where you are today;

    - where you want to be; and

    - how you’re planning to get there.

    All you need is a pen, a sense of humour and a bit of imagination!

    Peter Phan

    Armed only with a pen, paper and a proven knack for capturing complex ideas, Peter simplifies... More

    1 hour
  • Stakeholder engagement - Masterclass

    The emperors new clothes.. how to manage the fallout.

    It was a great kids story with a valuable lesson - don't be afraid to speak up and don't think you need to conform with the status quo. It took an innocent kid to state the obvious. Although the reaction of the emperor was left out of the story. What did happen to that kid?

    What happens when the "emperor" is in charge of the project you are working on and the transformation is turning out to be a bunch of "I reckon" statements made by people with shiny ideas? How can you influence what is happening and what happened before you got involved? How do you manage the stakeholders and their relationships? What options do you really have? And how do you tell the "emperor" that they really have no clothes on and how can you manage the fallout and minimise the impact?

    There are a range of techniques that can help manage these types of situations and Kristina wants to share some of the tools that she has added to her tool kit over the years.

    Kristina Williams

    Kristina is a highly motivated and experienced change manager and business analyst. Recognised... More

    1 hour
2:30 PM
  • Change data - Masterclass

    Moving up the strategic ladder: The journey in using change data to drive business performance and value.

    Change professionals often aim to become more ‘strategic’ in their work. In moving up the strategic change ladder, a lot of change practitioners focus on employee/manager change capability, business change readiness, and change governance – common tenets of organizational change maturity. But, there is opportunity to demonstrate even greater value … by demonstrating how change directly impacts business performance.

    Learn about how Insurance Australia Group was able to transition change management from typical discussions about people capabilities and project execution, to one focused on strategy execution, business capabilities and business performance. This was done by using change impact data to make decisions, and by embedding this practice into existing business routines. Change data is central to any business strategy and planning discussion. The power of change data is linked to business performance. Through data, change discussions are also becoming embedded within a wide range of supporting functions within the organization. The role of the change practitioner in turn, has shifted to become a strategic partner at the centre of the table.

    Euan Wu

    Euan is a senior change practitioner with a track record of setting industry best practices. He... More

    1 hour
  • Coaching - Masterclass

    Coaching for Impactful Leadership of Change.

    People forget that the leaders expected to champion change are generally feeling apprehensive and worried - just like everyone else. With this in mind, it is simply not enough for change practitioners to say, “here are the tools, now go, do and manage the change in your team”.

    By purposefully coaching leaders along their own change journey, the consultants at Insight to Influence are witnessing the formation of strong peer learning and support networks as well as genuine engagement between people managers and their teams. In turn, employees are feeling heard and more connected to the change due to increased empathy and an appreciation of the shared experience.  Put simply, by bringing the unconscious into consciousness and then naming and shifting the emotion, leaders accelerate momentum and their people more easily ‘transition’ through change. 

    This master class is highly interactive, offering case examples and a practical experience with techniques that support leaders to engage and authentically take up their role during change.

     

    Nicole Barrett

    Nicole’s career in organisational psychology was sparked by an interest in anthropology... More

    1 hour
  • Culture - Masterclass

    Cosmetic Change vs Culture Change.

    As many organisations embark on or continue their efforts to shift the organisation’s culture, the need for real results is becoming more important. What does it take to keep that at the centre of our work, rather than surface-level change? In this session we will explore:

    What do we mean by culture change?

    • What is it and what is it not?
    • Identifying the triggers - activity
    • What is the organisation’s appetite for the outcomes?
    • Identifying the actions that follow to deliver the change - activity
    • What are the success factors for effective change management?
    • How to get started
    Vicky Emery

    Vicky is an experienced practitioner in Change Management at a project and portfolio level,... More

    1 hour
  • Team planning - Masterclass

    Choose your own adventure? How to help teams map the change and navigate business as usual

    Can teams be awesome professional environments in a work-culture dominated by change? 

    It is easier to remain sitting in a workplace where change is forced upon us than it is to take risks, real and unsubstantiated, of challenging the direction or raising the flag over the impacts to business as usual. Generally our teams put up with this situation for a long time and then talk-with-their-feet (hopefully with a solid voluntary redundancy to propel them into a new direction). Management then moans the loss of expertise and corporate knowledge while wondering what could have been done to save the situation.

    What if there was an alternative? What if we gave the team the opportunity to map their future and choose their own way to navigate complexity? 

    James and Sonia will share with you an approach that change managers and team leaders can use to:

    • focus their teams on business as usual (BAU)
    • improve BAU efficiency, while dealing with the change effort and enabling innovation
    • improve staff engagement and retention and therefore attraction
    • devise a map to create an adaptive team future - a future that has been co-designed by the team and management using their stories.

    A one hour masterclass that will equip you with the tactics to help you create your teams future.

    James Young

    James is a strong supporter of continuous learning, collaboration and storytelling for... More

    Sonia Irwin

    Sonia has worked in a variety of roles across the public sector for over 20 years, in policy,... More

    1 hour
3:30 PM
  • Afternoon tea - day two

    Afternoon tea

     

    30 mins
4:00 PM
  • Keynote - Capability

    Whose change is it anyway? That was awesome, now what?

    Haydn Thomas has been an avid supporter of Convergence from the beginning of our quest to evangelise change capability. As a well-travelled and respected expert in the mechanisms of change, and a highly sought after facilitator in the art of creating intelligent disobedience and triple threat leadership, Haydn will ensure the insights, tools, approaches emerging from the conference theme's come together and help you navigate your next steps in building your professional practice in managing change.

    Haydn Thomas

    Haydn has over 20 years of real world experience in management, portfolio, program and project... More

    1 hour
5:00 PM
  • Close

    Farewell.

    We will close day two and say farewell until 2019.

    Redgrass invites attendees to meet us in the bar for an end of day drink (sponsored by Redgrass) and chat with our participants. This is an informal event and you will need to wear your name badge. It would be helpful if you could let us know whether you want to join us for drinks so we can inform the RACV Bar.

    If you would like to head out for dinner, please let us know and we can arrange a booking for a group dinner (at participants own expense).

    15 mins
Time
Session
Duration
Cost
8:30 AM
  • Canberra Masters Workshop - CLOSED

    Please note the IABC lunch is going ahead.

    Developing measurably effective communication strategies - half day workshop

    Measuring the effectiveness of communication isn’t enough anymore. Senior management is asking for more direct correlation of the money spent on communication with the business outcomes resulting from it—how it increases revenue or reduces expenses. This workshop will show many examples of how other organizations have calculated the return on investment (ROI) for both internal and external communication—including government entities.

    This workshop will help you build measurements into your communication planning process in a way that you can later calculate the return on your organization's communication investment. Specifically, we'll cover how to:

    • Identify the current knowledge and attitude messages leading to undesirable actions and the ideal ones needed to achieve behavior changes. An exercise will help you apply this approach to a current change project you’re working on.

    • Set measurable communication objectives that connect internal and external communication activities to business results based on changed audience behaviors.

    • Conduct a variety of measures on messages, channels and outcomes to see how effective your communications are in contributing to the change.

    • Calculate the return on investment (ROI) for specific communications, and even estimate the potential return with your management before you present them with the budget you’re recommending.

    These analytics can easily be gained by communication staff if they understand why analytics are important and how to obtain measures. The result offers you the information to negotiate staffing and project requirements, and helps you to influence your fellow Executives over the development and implementation of communication strategy within your organisation. 

    Angela's practical approach to communications will help you build measurements into your planning process in a way that you can later calculate the return on your organisation’s communication investment. Essential training for every communicator looking to optimise stakeholder investment in communications.

    This workshop earns CPE points for IABC members. Discounts apply to members.

    Angela D. Sinickas, ABC, IABC Fellow

    Since Angela founded Sinickas Communications, Inc. (www.sinicom.com) in 2000, her firm has... More

    3.5 hours
Time
Session
Duration
Cost
1:30 PM
  • Sydney Convergence Masters Workshop - Cliftons Training - CLOSED

    Developing measurably effective communication strategies - half day workshop - NOW CLOSED

    Measuring the effectiveness of communication isn’t enough anymore. Senior management is asking for more direct correlation of the money spent on communication with the business outcomes resulting from it—how it increases revenue or reduces expenses. This workshop will show many examples of how other organizations have calculated the return on investment (ROI) for both internal and external communication—including government entities.

    This workshop will help you build measurements into your communication planning process in a way that you can later calculate the return on your organization's communication investment. Specifically, we'll cover how to:

    • Identify the current knowledge and attitude messages leading to undesirable actions and the ideal ones needed to achieve behavior changes. An exercise will help you apply this approach to a current change project you’re working on.

    • Set measurable communication objectives that connect internal and external communication activities to business results based on changed audience behaviors.

    • Conduct a variety of measures on messages, channels and outcomes to see how effective your communications are in contributing to the change.

    • Calculate the return on investment (ROI) for specific communications, and even estimate the potential return with your management before you present them with the budget you’re recommending.

    These analytics can easily be gained by communication staff if they understand why analytics are important and how to obtain measures. The result offers you the information to negotiate staffing and project requirements, and helps you to influence your fellow Executives over the development and implementation of communication strategy within your organisation. 

    Angela's practical approach to communications will help you build measurements into your planning process in a way that you can later calculate the return on your organisation’s communication investment. Essential training for every communicator looking to optimise stakeholder investment in communications.

    This workshop earns CPE points for IABC members. Discounts apply to members.

    Angela D. Sinickas, ABC, IABC Fellow

    Since Angela founded Sinickas Communications, Inc. (www.sinicom.com) in 2000, her firm has... More

    3.5 hours

Map

Venue

RACV City Club
501 Bourke St
Melbourne
Victoria Australia


Event Organiser

General enquiries
0423 878 226


Email Organiser