Welcome - day two
Welcome to Convergence 2018! We start the day with Redgrass and Ralleo opening the event.
Our opening welcome will give you some details about how the day will run, bring new attendees up to speed and set the objectives for the day.
Joe has over a decade experience in change management across some of the largest blue-chip... More
Sonia has worked in a variety of roles across the public sector for over 20 years, in policy,... More
Keynote - Employee experience
From Mutiny to Loyalty: Employee experience creates high performing teams that last.
Why do good people leave a good organisation?
Employee engagement is a chronic problem. We’ve tried open plan, work-based activity stations, work from home, perks, incentives… but people are still checking out - on the job and out the door.
The solution is not in carrots or sticks, but in experiences. Carefully designed experiences delivered in proper cadence creates workplaces that hum.
A great practical presentation to show executives how to get the most out of their people, and keep them on board:
- What contributes to disengagement.
- How to stop unwanted staff attrition.
- When and how to create experiences that build commitment.
- The skills you need to build boundless teams that stick with you through thick and thin.
Zoë Routh is a leadership mentor and speaker. English-born, Canadian-raised,... More
Melbourne Convergence Masters Workshop - RACV City Club, 501 Bourke St, Melbourne VIC
Developing measurably effective communication strategies - 1/2 day workshop
Measuring the effectiveness of communication isn’t enough anymore. Senior management is asking for more direct correlation of the money spent on communication with the business outcomes resulting from it—how it increases revenue or reduces expenses. This workshop will show many examples of how other organizations have calculated the return on investment (ROI) for both internal and external communication—including government entities.
This workshop will help you build measurements into your communication planning process in a way that you can later calculate the return on your organization's communication investment. Specifically, we'll cover how to:
• Identify the current knowledge and attitude messages leading to undesirable actions and the ideal ones needed to achieve behavior changes. An exercise will help you apply this approach to a current change project you’re working on.
• Set measurable communication objectives that connect internal and external communication activities to business results based on changed audience behaviors.
• Conduct a variety of measures on messages, channels and outcomes to see how effective your communications are in contributing to the change.
• Calculate the return on investment (ROI) for specific communications, and even estimate the potential return with your management before you present them with the budget you’re recommending.
These analytics can easily be gained by communication staff if they understand why analytics are important and how to obtain measures. The result offers you the information to negotiate staffing and project requirements, and helps you to influence your fellow Executives over the development and implementation of communication strategy within your organisation.
Angela's practical approach to communications will help you build measurements into your planning process in a way that you can later calculate the return on your organisation’s communication investment. Essential training for every communicator looking to optimise stakeholder investment in communications.
This workshop earns CPE points for IABC members. Discounts apply to members.
Angela D. Sinickas, ABC, IABC Fellow
Since Angela founded Sinickas Communications, Inc. (www.sinicom.com) in 2000, her firm has... More
Morning tea - day two
Take a break and catch up with old and new friends.
Neuroscience - Masterclass
Dragon Tamers: The neuroscience of leading change.
In a not too distant organization, where the winds of change swirl. The CEO has summonsed you to the Executive. You have been tasked with leading the change and your quest is to hunt and slay the resistance so there is freedom to transform. With a deep expertise in human behavior and a strong dose of neuroscience. What will it take for you to lead the change and how will you prepare? How will you begin to explore both the familiar and unfamiliar territory, harnessing your knowledge and experience but not be seduced by your unconscious bias and default thinking. Is it even possible to intentionally design the quest to harness the collective, to reignite the culture and to enable transformation?
Dragon Tamers is a finely crafted, refreshing and magical metaphor designed by practitioners for practitioners to develop resilience and confidence in taming the resistance that is fueled by histories, beliefs and emotions.
Join us for an engaging and interactive session to intentionally design your role in leading the quest for change. By the end of this session, participants should be able to:
- Increase your awareness by equipping yourself with the science behind your role in leading change
- Intentionally design your quest to effectively lead change to minimize resistance and maximize your effectiveness
- Explore your questions in dialogue with Tiffany Gray, Leadership and Change Management expert.
Tiffany has had over 25 years working experience in leadership and management roles, business... More
Change platform - Masterclass
GAME ON! How to Play in a World of Constant Change
We are in a world in which change is constant, unclear and complex. Change is driven by both internal and external factors that cannot necessarily be predicted.
How do you manage change when the outcomes are not yet known or could change? You can’t.
When change is a constant, a change program driven top down is not going to work. What is needed is a change platform. This is a co-designed approach to change that builds a platform, which allows everyone to initiate change, come up with ideas (innovate), make decisions, and try-out new things (experiment).
This masterclass introduces the three roles that are needed to support this change platform.
Managers, Coaches and Players
Everyone knows that the game can change at any time.
We may need to change tactics mid-way through the game. The opposition will change. The quality of the ground will change. The playing conditions will change. The fitness of the players will change.
The masterclass will explore the areas of engagement, support and sustainment undertaken by these roles to create a winning team when change is constant.
The time is NOW!
Karen is an internationally acclaimed author, speaker, facilitator, trainer, coach and mentor... More
User Centric Design - Masterclass
Who is it for? Design Thinking for Meaningful and Human-Centred Change in Complex Systems
“Design is devising courses of action aimed at changing existing situations into preferred ones.”
~ Herbert Simon, 1969
Often the people who are most impacted by existing systems and can potentially benefit from change are overlooked in the design of new programs and services. Asking the simple question ‘who is this for?’ is at the core of Design Thinking methodologies. Leading with this, and being informed by the answers to questions such as ‘what do users need?’, can bring about design of a system which is focused on meeting needs and is possible, desirable and viable to implement for a wide range of stakeholders.
When dealing with complex systems, ThinkPlace recognise that there is no single player who has a comprehensive view of the whole. We use Design Thinking to recognise the importance of honouring and including diverse human perspectives and taking a collaborative approach to developing solutions. At the nexus between analytical and intuitive thinking, Design Thinking approaches provide methods and tools by which a diversity of stakeholders can be brought together to design change which meets needs and delivers preferred outcomes.
In this Master Class we will explore some of these tools and methods and identify different ways of understanding how change can deliver for those who need it most.
Dr Laura Kostanski
Laura’s professional and research interests centre on developing robust, joined-up... More
Keynote - Educational psychology
How to build an agile workforce - the subtle art of making change positive.
One of the biggest hurdles to durable change is employees’ natural resistance. Human beings are creatures of habit – hard wired to do the same thing over and over. But to create effective, durable change we need people to get excited about doing something different – every day.
In this eye-opening session, Dr Rich Allen shares subtle but powerful tactics for people managers to get their teams to see change in a different light. Based on brain science and educational psychology, Rich’s strategies convert the stubborn and frightened from combative nay-sayers to curious explorers.
Learn specific strategies for creating an agile workforce by:
- Building a change-friendly culture
- Identifying and debunking unhelpful assumptions
- Positioning change as a positive
- Celebrating and learning from failure
- Supporting people effectively when they’re not coping
Dr Rich Allan
Dr Rich Allen completed his doctorate in educational psychology at Arizona State University,... More
Lunch break - day two
Includes Workshop participants as well as Convergies
Purpose - Masterclass
Why are we here? The power of purpose in bringing people with you.
In this Masterclass, Penny will share some insights, a bit of neuroscience for non-neuroscientists and key research that demonstrates why having a sense of meaning and purpose is critical to achieving company objectives, especially in times of upheaval and change.
When it comes to a company core purpose, a rock solid, well understood, daily lived and embraced core purpose helps everyone, from the bottom up, to make even the toughest of decisions. It shifts the focus from an internal, it’s-all-about-us, all-about-making-money focus to an external, connected-to-something-bigger-than-ourselves focus.
It’s the anchor that informs everything your people do and one of the big things that comes up time and again in engagement survey after engagement survey, regardless of generation. People are looking for companies with a clear sense of meaning and purpose, beyond just making money -money after all, is an outcome, not a purpose.
Penny Nesbitt is a highly experienced facilitator, speaker, author and ‘culture... More
Lean Change - Masterclass
Aligning People Around Change - Moving the conversation away from resistance towards alignment.
“Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.” Marcus Aurelius
People make change happen. Even in an Agile environment there are times when teams struggle to gain alignment. How do you resolve differences and share a variety of perspectives?
In Perspectives Mapping we combine ideas from different Agile retrospectives techniques with Kurt Lewin’s Force-Field Analysis to create a simple, yet powerful visualisation activity to provoke open and honest dialogue.
The session will include:
- What Lean Change is and the link with Agile
- How to create dialogue through visualisation
- Lean Change Experiment: Perspectives Mapping
Charlotte is a change professional with over 20 years’ experience in a range of... More
Ro is a change strategist, coach and published author specialising in adaptive change, because... More
Storytelling - Masterclass
Cartooning for Change
You’ve sent your email, written up a fantastic blog on your change initiative and provided constant updates on your social platform but it’s just not cutting it. If only you could visualise that change outcome so that everyone could be on the same page (literally)…
Let me show you how!
Join me for a masterclass in basic business cartooning where we’ll work together to visualise your change initiative. By the time you walk out the door, you will have picked up some basic drawing skills and drawn a cartoon worthy of every fridge and bulletin board in your organisation.
This is a hands-on class where we’ll work together to develop a visual that represents your project and highlights:
- where you are today;
- where you want to be; and
- how you’re planning to get there.
All you need is a pen, a sense of humour and a bit of imagination!
Armed only with a pen, paper and a proven knack for capturing complex ideas, Peter simplifies... More
Stakeholder engagement - Masterclass
The emperors new clothes.. how to manage the fallout.
It was a great kids story with a valuable lesson - don't be afraid to speak up and don't think you need to conform with the status quo. It took an innocent kid to state the obvious. Although the reaction of the emperor was left out of the story. What did happen to that kid?
What happens when the "emperor" is in charge of the project you are working on and the transformation is turning out to be a bunch of "I reckon" statements made by people with shiny ideas? How can you influence what is happening and what happened before you got involved? How do you manage the stakeholders and their relationships? What options do you really have? And how do you tell the "emperor" that they really have no clothes on and how can you manage the fallout and minimise the impact?
There are a range of techniques that can help manage these types of situations and Kristina wants to share some of the tools that she has added to her tool kit over the years.
Kristina is a highly motivated and experienced change manager and business analyst. Recognised... More
Change data - Masterclass
Moving up the strategic ladder: The journey in using change data to drive business performance and value.
Change professionals often aim to become more ‘strategic’ in their work. In moving up the strategic change ladder, a lot of change practitioners focus on employee/manager change capability, business change readiness, and change governance – common tenets of organizational change maturity. But, there is opportunity to demonstrate even greater value … by demonstrating how change directly impacts business performance.
Learn about how Insurance Australia Group was able to transition change management from typical discussions about people capabilities and project execution, to one focused on strategy execution, business capabilities and business performance. This was done by using change impact data to make decisions, and by embedding this practice into existing business routines. Change data is central to any business strategy and planning discussion. The power of change data is linked to business performance. Through data, change discussions are also becoming embedded within a wide range of supporting functions within the organization. The role of the change practitioner in turn, has shifted to become a strategic partner at the centre of the table.
Euan is a senior change practitioner with a track record of setting industry best practices. He... More
Coaching - Masterclass
Coaching for Impactful Leadership of Change.
People forget that the leaders expected to champion change are generally feeling apprehensive and worried - just like everyone else. With this in mind, it is simply not enough for change practitioners to say, “here are the tools, now go, do and manage the change in your team”.
By purposefully coaching leaders along their own change journey, the consultants at Insight to Influence are witnessing the formation of strong peer learning and support networks as well as genuine engagement between people managers and their teams. In turn, employees are feeling heard and more connected to the change due to increased empathy and an appreciation of the shared experience. Put simply, by bringing the unconscious into consciousness and then naming and shifting the emotion, leaders accelerate momentum and their people more easily ‘transition’ through change.
This master class is highly interactive, offering case examples and a practical experience with techniques that support leaders to engage and authentically take up their role during change.
Nicole’s career in organisational psychology was sparked by an interest in anthropology... More
Culture - Masterclass
Cosmetic Change vs Culture Change.
As many organisations embark on or continue their efforts to shift the organisation’s culture, the need for real results is becoming more important. What does it take to keep that at the centre of our work, rather than surface-level change? In this session we will explore:
What do we mean by culture change?
- What is it and what is it not?
- Identifying the triggers - activity
- What is the organisation’s appetite for the outcomes?
- Identifying the actions that follow to deliver the change - activity
- What are the success factors for effective change management?
- How to get started
Vicky is an experienced practitioner in Change Management at a project and portfolio level,... More
Team planning - Masterclass
Choose your own adventure? How to help teams map the change and navigate business as usual
Can teams be awesome professional environments in a work-culture dominated by change?
It is easier to remain sitting in a workplace where change is forced upon us than it is to take risks, real and unsubstantiated, of challenging the direction or raising the flag over the impacts to business as usual. Generally our teams put up with this situation for a long time and then talk-with-their-feet (hopefully with a solid voluntary redundancy to propel them into a new direction). Management then moans the loss of expertise and corporate knowledge while wondering what could have been done to save the situation.
What if there was an alternative? What if we gave the team the opportunity to map their future and choose their own way to navigate complexity?
James and Sonia will share with you an approach that change managers and team leaders can use to:
- focus their teams on business as usual (BAU)
- improve BAU efficiency, while dealing with the change effort and enabling innovation
- improve staff engagement and retention and therefore attraction
- devise a map to create an adaptive team future - a future that has been co-designed by the team and management using their stories.
A one hour masterclass that will equip you with the tactics to help you create your teams future.
James is a strong supporter of continuous learning, collaboration and storytelling for... More
Sonia has worked in a variety of roles across the public sector for over 20 years, in policy,... More
Keynote - Capability
Whose change is it anyway? That was awesome, now what?
Haydn Thomas has been an avid supporter of Convergence from the beginning of our quest to evangelise change capability. As a well-travelled and respected expert in the mechanisms of change, and a highly sought after facilitator in the art of creating intelligent disobedience and triple threat leadership, Haydn will ensure the insights, tools, approaches emerging from the conference theme's come together and help you navigate your next steps in building your professional practice in managing change.
Haydn has over 20 years of real world experience in management, portfolio, program and project... More
We will close day two and say farewell until 2019.
Redgrass invites attendees to meet us in the bar for an end of day drink (sponsored by Redgrass) and chat with our participants. This is an informal event and you will need to wear your name badge. It would be helpful if you could let us know whether you want to join us for drinks so we can inform the RACV Bar.
If you would like to head out for dinner, please let us know and we can arrange a booking for a group dinner (at participants own expense).