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Terms and conditions

All prices are inclusive of GST.

Redgrass Communications Pty Ltd is referred to as 'Redgrass' in the below terms and conditions and includes the use of subcontractors for the purposes of delivering services.

Behaviour: Redgrass reserves the right to prohibit entry of any person to a Redgrass event, or eject any person from a Redgrass event based on behaviour deemed inappropriate by Redgrass staff and/or its agents and others working under its authority.

Canvassing by delegates is strictly prohibited at Redgrass events and forums. Promotional materials may not be distributed at the event/forum except by event sponsors or speakers. Delegates violating this policy will be asked to leave the event.

Cancellation policy: Cancellations must be received in writing. An administration fee of 50%  will apply for any event cancellations made 7 days prior to the event unless stated otherwise in the specific event terms and conditions. No refunds will be given during the 7 day period leading up to the event - subsitution of attendees is permissable in this instance. Any refunds will be returned to the original bank/merchant they were receipted from. Redgrass reserves the right to deny refunds in the event of suspected fraudulent transactions. Refunds will be processed no later than 35 working days after the event.

Image release: In registering for Redgrass events and conferences, participants and speakers grant permission to Redgrass, its agents and others working under its authority, to take and to have full and free use of video/photographs containing their image/likeness. It is understood these images may be used for promotional, news, on-line/multimedia, research and/or educational purposes by and for Redgrass.

Delegates release, discharge, and hold harmless, Redgrass and its agents from any and all claims, demands or causes of actions that they may hereafter have by reason of anything contained in the photographs or video. Should a delegate not agree to the above image release, prior to the event, they must advise Redgrass by using the contact us form below.

Invoices: When you complete and sign your copy of the registration form, this becomes a tax invoice in compliance with ATO requirements. This can be used to make payment by Credit Card, or direct bank transfer and you can keep this completed form on file for your tax records.

Payment: To avoid disappointment, ensure you pay for your booking(s) before the registration closing date. Anyone that has not received a confirmation email will not be on the event attendance list and therefore will not be admitted to the event.

Privacy notice: Redgrass is concerned with the protection of your privacy. We support the privacy principles contained in the Privacy Act 1988 (Cth), as amended. Redgrass collects and stores your personal information for the purposes of providing membership services, education and training programs. Here is how your data may be used:

Communication from Redgrass: Redgrass may use your details to promote products and services in the form of email communications and/or other types of communication. Email us below  if you would prefer not to receive communications from Redgrass.


  • For the purposes of the event: Your details will be provided to parties directly related to the conference including the conference registration manager, venues and accommodation providers for the purpose of room bookings, catering needs and other conference options.
  • Communication from 3rd parties: Event speakers and sponsors may be provided with delegate details following the event. There is an 'opt out' option on the registration form should you not wish for your details to be shared with the event speakers and sponsors. Alternatively contact us below to opt out.

Program: Redgrass reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard. In the event of low attendance, Redgrass will reserves the right to cancel workshops with low numbers

Registration and Payment: Payment in full is required by the event date in order to attend.

Refunds: Please refer to Cancellations and Substitutions.

Substitutions: Should a registrant be unable to attend, they may send one substitute in their place. Redgrass must be notified of all substitutions prior to the event.

Waitlist: We will keep open a waitlist if the event sells out. In the event of cancellations, we will contact any waitlisted participants to offer them a spot.



RACV City Club
501 Bourke St
Victoria Australia

Event Organiser

General enquiries
0423 878 226

Email Organiser