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CONTACT OFFICER TRAINING | 7 APRIL 2021

Wednesday, 7 April 2021 from 9:00 AM - 4:30 PM

EMA Consulting Training Facility - Hindmarsh

 

Contact Officer Training

 

Considering the importance of EEO, work health and safety (“WHS”) legislation and the existing penalties for breaching these laws, no organisation can afford to be exposed to the risks posed by bullying and harassment.

Contact Officers are an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace. Contact Officers are often the initial point of contact for a complaint.

A competent Contact Officer is a solid asset to any business.

Handbook:
This handbook will assist trained Contact Offices to recall the critical aspects of this training course and provide a valuable and consistent approach to handling the challenges faced by Contact Officers.

Course content:

UNLAWFUL BEHAVIOUR

  • Legislative Framework
  • Discrimination
  • Harassment
  • Workplace Bullying

THE ROLE OF A CONTACT OFFICER

  • The Role of a Contact Officer
  • Functions of a Contact Officer
  • Key Considerations
  • Important Skills
  • Active Listening
  • Assessment of Complaints
  • Tips and Techniques

PRACTICAL EXERCISES

  • Case Studies
  • Self-Assessment Questions

Who should attend?

For appointed Contact Officers.

Date & Time

Wednesday, 7 April 2021

Full day | 9:00 am to 4:30 pm

Location & Pricing

EMA Consulting Training Facility
Unit 4, 215 Port Road, Hindmarsh 
$425 per person plus GST

 


This course can also be offered on-site at your premises, contact the EMA Consulting office on 08 8203 1700 for more information.

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Registration
Price
(Inc. Tax)
Qty
CONTACT OFFICER TRAINING | 7 APRIL 2021 | ADELAIDE$420.75