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Site information

We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice.


Credit Card charges

Please note there is a 3.0% charge on all credit cards used to pay registration fees. This is the fee we pay to the payment gateway.


Refunds / Cancellations

Registration cancellations will not be accepted unless made in writing to the Event Manager

Cancellations received up until one month prior to the conference, 6 June 2020, will be refunded less 25% for administration fees. No registration refunds will be made after this date.

Partial refunds for cancelled options are subject to a $60 processing fee.

As an alternative to cancellation, your registration can be transferred to another person in your organisation, if advised in writing no later than 5 days (Tuesday 1 July) prior to the commencement of the Conference.



One complimentary change per registration is offered. For additional changes there is a $27.50 change fee that will be applied.



Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our site or any products or services purchased on our site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site.

Neither STARS or Jason Thomas Events Pty Ltd shall be considered in breach to the extent that performance of their respective obligations is prevented by an event of Force Majeure, such as war, acts of terrorism, epidemics, pandemics or other health related events, Goverment advisories, earthquakes, flood, fire or other physical natural disasters. 

Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the booking made. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory).