FCA VIC/TAS State Conference 2012

Thursday, 16 August 2012 from 8:00 AM - 5:30 PM

Melbourne Convention & Exhibition Centre, South Wharf, Australia



Conference Only Members
Thursday, 16 August 2012
9:00 AM - 9:10 AMOpening and Welcome

VIC State President Gary Carter will welcome you to the conference.  Our MC for the day is Brendan Coustley, who has been on stage for many years.

Speakers: Gary Carter, Brendan Coustley

    9:10 AM - 9:55 AMCustom built - tailoring technology for your franchisees and your customers

    Ryan Campbell, LJ Hooker’s Head of Technology will provide an insight into how LJ Hooker has invested in technology solutions to create advantages for their franchisees and their customers of today and tomorrow.

    This includes the development of technology products that are offered to 690 offices in the LJ Hooker network, development of software that assists in managing the franchise offer and providing the infrastructure that underpins their technology offerings.

    Speakers: Ryan Campbell

      10:00 AM - 10:45 AMCutting-edge developments in point of sale processes and technologies to boost your bottom line

      Explore a case study of how the latest retail point of sale technology improved business processes, increased sales and reduced costs, while at the same time making it easier to give customers what they want.

      Speakers: Spiro Vournazos

        10:45 AM - 11:15 AMMorning Tea
          11:15 AM - 12:00 PMA connected franchise - Finance, benchmarking and best practice at everyone's fingertips

          Chris Ridd, Managing Director, Xero will facilitate a panel discussion on the use of cloud applications in franchising. Cloud applications such as Xero and Fathom can provide Franchisors and franchisees with greater visibility to manage KPI's, financial analysis, benchmarking, reporting and cash-flow.
          Panellists will discuss how cloud applications have changed the way franchisors make decisions and operate. They will share some real life experiences in implementation, challenges and benefits.

          Panellists include:
          Daniel Walls, Director/Co-Founder of Fathom.
          Craig Pisani, Principal of BDO Private Clients.
          Tony Melhem, Franchisee, Coco Cubano Pty Ltd.

          Speakers: Chris Ridd, Tony Melhem, Daniel Walls, Craig Pisani

            12:05 PM - 12:50 PMOnline Training and Communication - the Mobile Revolution

            Franklyn Scholar’s Scott Alford will facilitate a discussion with a panel of leading brands, to uncover how franchisors are using technology to communicate to all franchise team members in their networks. Traditionally, franchisors deliver brand communications and training to front line team members via their franchisees. Learn how these franchisors are delivering and tracking up-to- the-minute training and communications online via their World Manager platform, directly to those who represent their brands.

            Luke Johnson, National Learning & Development Manager, AMT Group
            Kate Fellowes, Learning and Development Specialist, World Manager
            Sharon Morgan, National Training Manager, Oporto Franchising

            Speakers: Scott Alford, Luke Johnston, Kate Fellowes, Sharon Morgan

              12:50 PM - 1:50 PMLunch
                1:50 PM - 2:35 PM7-Eleven - Smart technology, savvy solutions, better business

                General Manager Operations, Natalie Dalbo, will present on a number of strategic initiatives 7-Eleven currently have underway. Although each of these initiatives has technology at the heart of them, the starting point was identifying an area of opportunity or improvement in the way that they do business.

                Natalie will present 7-Eleven case studies and technological solutions on;

                • Store Review Program
                • Franchisee Relationship Management (FRM)
                • Store Portal

                Speakers: Natalie Dalbo

                  2:40 PM - 3:40 PMThe science of franchising excellence

                  This presentation will draw on data from the largest scientific study into franchisee success and satisfaction ever conducted.

                  It will answer the following;

                  • why do franchisees differ so much in performance
                  • and what should franchisees and franchisors focus on to achieve excellence.

                  Speakers: Karli Furmage

                    3:40 PM - 4:10 PMAfternoon Tea
                      4:10 PM - 4:55 PMFinancing expansion and driving franchisee wealth and satisfaction through self-managed superannuation

                      Bill Vis, founder of VIP Home Services, and a member of the Franchise Hall of Fame, will share his amazing story of how he has grown from owning one lawn-mowing round to a system of 1100 franchisees in Australia and overseas. Bill will explain how he is helping his franchisees to build wealth and business satisfaction by making use of self-managed superannuation, and the innovative finance model supporting his system’s expansion.

                      Speakers: Bill Vis

                        4:55 PM - 5:00 PMClosing Comments
                          5:00 PM - 5:30 PMPost Conference Cocktails


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                            (Inc. Tax)
                            Conference Only Members$299.00
                            Conference Only Members 2 or more$249.00
                            Conference Only Members 10 or more$199.00
                            Conference Only Franchisee$199.00
                            Conference Only Non Members$349.00
                            Half Day Ticket AM$79.00
                            Half Day ticket PM$79.00