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Workshop: Managing Difficult Conversations

13th Jun 2019
09:00 AM - 04:00 PM
VET Development Centre, Level 8 379 Collins Street Melbourne Victoria Australia 3000



We can choose to evade difficult conversations. They seem too hard, and we don’t know what to say or how to say it. The problem is that the problems remain unresolved. Sometimes we initiate difficult conversations and wish we knew how to handle them better. Here’s the upside: there are well tested strategies we can learn to employ which flip difficult conversations into constructive conversations.

This workshop is an opportunity to learn how to secure productive outcomes from conflict with practical tips and techniques for better conversations. Difficult conversations might remain difficult, but the workshop gives you the know-how to manage them with understanding, skill, poise and confidence.

Bring along your own experiences and challenges and we’ll work together to create strategies to move forward with those difficult conversations.


Intermediate (Build on your existing Knowledge):
These sessions are aimed at practitioners that have specialised theoretical knowledge and practical experience of training and assessment. They employ a wide range of teaching and assessment methods and provide guidance and support to practitioners. 


These sessions are for Supervisors, managers, team leaders, trainers and assessors.

Topics Covered

  • Recognising and managing difficult behaviours early
  • Understanding conflict and the importance of a win/win approach
  • Dealing with high emotions during crucial conversations
  • Developing skills and confidence to have constructive conversations
  • Structuring conversations and gaining confidence to turn dysfunctional situations into productive outcomes

Learning Outcomes

  • Practical tips and techniques that lead to better conversations
  • Increased confidence to recognise, structure and manage challenging conversations
  • Ability to ask any subject related questions with instant access to different perspectives and a range of solutions
  • Workbook to guide participants through the training, take notes and reflect on their learnings at a later stage


Martin Probst

Martin has been working within the Vocational Education and Training environment for more than 15 years. He specialises in making learning practical, fun and relevant to your work.



VET Development Centre
Level 8
379 Collins Street
Victoria Australia 3000

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