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Modifying your Notification Emails


Notification emails give you the ability to edit and personalise the automatic confirmations attendees receive when they register for your event. Each can be configured to be turned off if you do not wish them to send. There are quite a number of different notification emails depending on what automation you are looking to change.

  • Completed Event Registration: This email is sent when the event is registered for and paid in full.
  • Completed Event Registration (Waiting on Payment): This email is sent when the event is registered however not paid.
  • Session Confirmation: This email is sent when the event is registered for and there are sessions available to the registrations.
  • Accommodation Confirmation: This email is sent when the event is registered for and there are accommodation available to the registrations
  • Travel Confirmation: This email is sent when the event is registered for and there are travel available to the registrations
  • Exhibitor Confirmation: This email is sent when the exhibitor side of the event is registered for.
  • Final Delegate Confirmation: This email is not automated and will only be sent when you manually trigger it to be sent. It can be itemised to be a full itemised itinerary that will include all or some of the above confirmation emails.
  • Final Exhibitor Confirmation: This email will only be sent when you manually trigger it to be sent. It can be itemised to be a full itemised itinerary that will include all or some of the above confirmation emails.
  • Contact Subscribed: This email will appear to be itemised to be sent when subscriptions are turned on and be sent out automatically.


To edit a notification email:

  1. Navigate to: Event Setup > Notification Emails
  2. Select the notification email and select “edit”
     

     
  3. Send Email: If you select yes, the email will auto send, the drop down “Send email to” will allow you to customize group registration confirmations. If you wish the confirmation only to be sent to the first person registering for the group, send email to “Primary Contact”, otherwise send email to “All attendees”. Each individual in the group will receive a confirmation of their own. If a singular attendee doesn’t have an email, their confirmation will by default go the the main person registering.
  4. Subject: The subject of the email being sent
  5. From Email: By default this will be the iVvy no reply email address, however you may wish to change it to your own, so your attendees can reply to it to send you any enquiries they have about the event.
  6. From Name: This is a merge field with the last field of your body, [fromName] will be replaced with the text you add into this field.
  7. Editor Type: This lets you choose between using a Drag and Drop editor (similiar to our website or marketing emails), or HTML which provides you a box in which to write your email.
  8. Once you created your email, click save. 
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