> Support > Marketing Your Event > SMS Marketing > Viewing SMS replies, and unsubscribes

Viewing SMS replies, and unsubscribes

The iVvy system allows contacts to reply to SMS messages that you have sent from the system.

You can view these responses and unsubscribes by;

  1. Navigating to Marketing > SMS Campaigns
  2. Select “view” next to the campaign you wish to view the responses for, and then click to view the replies and unsubscribes.

If a contact unsubscribes from an SMS campaign, it won’t unsubscribe them from HTML campaigns.

If you wish to resubscribe a contact you will need to email support to have the contact re-enabled as they have been added to a suppression list to ensure that you can't re-import a list that an unsubscribed contact is on, and then mistakenly email them again.

You may also be interested in ...
Was this information helpful?
  1 2 3 4 5