8:00 AM |
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Stand up breakfast & networking
Served in the exhibition area
1.25 hours
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9:15 AM |
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Delegates are seated in main Ballroom
The Fullerton Ballroom foyer
10 mins
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9:30 AM |
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Acknowledgement of Country & Summit Welcome
Ted Horner, E. Horner & Associates

Ted Horner
Show Director
Ted Horner is Managing Director of E. Horner & Associates, a technology... More
Ted Horner
Show Director
Ted Horner is Managing Director of E. Horner & Associates, a technology consulting practice specializing in the hospitality industry. Ted is widely regarded as Australia's leading consultant in this area.
Over the last 22 years he has consulted for a variety of clients from developers and international operators of large resorts, boutique hotels golf clubs, convention center‘s and licensed premises.
Ted has been involved in staging a number of conferences and exhibitions for the industry from as early as 1996.
In 2002 he was a founding member of HTNG (Hotel Technology Next Generation) a non-profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG. In 2004 he was the first non-US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry
Ted’s mission at the Summit is to raise the level of awareness of technology within the hospitality industry to ensure that it is seen and used properly as an important management tool.
5 mins
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9:35 AM |
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Opening Keynote - “Bridging the gap…. a dream come true!”
Michael Levie, Co-founder of citizenM Hotels and consultant to Neom Hospitality will look at how technology is used in many other sectors to ensure customer satisfaction and interaction and how the hospitality industry can now take advantage of what is available.
Michael Levie,
Co-Founder CitizenM Hotels and consultant to Neom Hospitality
30 mins
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10:05 AM |
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International Industry Update
An address by Chip Rogers, past President and CEO of the American Hotel & Lodging Association and past President and CEO of Asian American Hotel Owners Association.
Chip Rogers
Chip Rogers was the President and CEO of the American Hotel & Lodging Association (AHLA)... More
Chip Rogers
Chip Rogers was the President and CEO of the American Hotel & Lodging Association (AHLA) from the start of 2019 to March 1, 2024. The AHLA is America’s only national association dedicated to serving the interests of the entire hotel and lodging industry.
In his role as President & CEO, Chip led the AHLA team and the lodging industry to achieve tangible results for AHLA members. Subsequently, he has been recognized as one of the 25 most influential by Business Travel News, as one of the most influential people in Washington D.C. by Washingtonian magazine, Top 50 Most Influential Leaders in Hospitality, USA, and Global by Hospitality Index, and twice as a top lobbyist by the Hill newspaper.
20 mins
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10:25 AM |
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Industry Association Leaders in Conversation
Chip Rogers, past CEO, AHLA USA interviews Julian Clark, CEO, Lancemore Group, Greg Shaw, CEO, Mulpha and Adrian Williams, Chief Operating Officer – Pacific, Premium, Midscale and Economy Division to discuss the state of the industry, trends, and how technology will be a major part of the growth of our industry
Chip Rogers
Chip Rogers was the President and CEO of the American Hotel & Lodging Association (AHLA)... More
Chip Rogers
Chip Rogers was the President and CEO of the American Hotel & Lodging Association (AHLA) from the start of 2019 to March 1, 2024. The AHLA is America’s only national association dedicated to serving the interests of the entire hotel and lodging industry.
In his role as President & CEO, Chip led the AHLA team and the lodging industry to achieve tangible results for AHLA members. Subsequently, he has been recognized as one of the 25 most influential by Business Travel News, as one of the most influential people in Washington D.C. by Washingtonian magazine, Top 50 Most Influential Leaders in Hospitality, USA, and Global by Hospitality Index, and twice as a top lobbyist by the Hill newspaper.

Julian Clark
The Lancemore Group is one of Australia’s preeminent Boutique and White Label Management... More
Julian Clark
The Lancemore Group is one of Australia’s preeminent Boutique and White Label Management Groups. They operate seven iconic boutique hotels and three white label management hotels, with a few more in the pipeline. Never a group to be boxed, the Lancemore Group also run a James Halliday 5* winery (Lindenderry Wines) and a facilities management division.
Lancemore properties regularly feature in best-of-the-best hotel lists. Indeed, Lancemore is one of the most awarded hotel companies in Australia being represented strongly in Conde Nast Traveler Readers Awards, HM Awards, Gourmet Traveller Hotel Guide, Luxury Travel Gold List and Tripadvisor Top 25 hotels in Australia to name a few. With a core strength in Food & Beverage, many of the Lancemore Group’s restaurants are critically acclaimed and are mainstay’s in the Australian Good Food Guide, whilst Lindenderry Wines is a multi-award winning winery and cellar door.
Julian has been CEO of Lancemore since 2008, when the group had just 3 hotels and none of the above awards. In addition to his CEO role Julian is a current board member and past President of the Accommodation Association of Australia, Australia’s peak hotel industry body. Julian has also been on the board of several State and National associations as has been a past board member of Melbourne Convention Bureau, Victorian Tourism Industry Council and the International Association of Conference Centres. Julian was proud to be named Australasian Hotelier of the Year in the 2021 HM Awards. Prior to his career at Lancemore, Julian held Strategy management roles at Westpac, Royal & Sun Alliance and Betfair.com. Julian holds a BA/BComm from Melbourne University and Georgetown University.
Adrian Williams
Starting his hotel career in Canada at the iconic Fairmont Banff Springs Hotel, Adrian has 30... More
Adrian Williams
Starting his hotel career in Canada at the iconic Fairmont Banff Springs Hotel, Adrian has 30 years’ experience in hotel operations including 25 years with Accor.
Adrian has held various Senior Leadership positions within Accor. In 2018, he led the integration of Accor’s acquisition of the Mantra Group, bringing more than 140 hotels and 6,500 team members to the group.
As Chief Operating Officer - Pacific, he now head’s Accor’s operations across the Pacific region with almost 400 hotels and ancillary businesses with 21,000 team members in Australia, New Zealand, Fiji and Hawaii.
Adrian holds a B.Bus in Catering and Hotel Management and a Masters of Marketing from VU. He is a Board Member of the Australian Accommodation Association, and a long standing board member of the Melbourne Convention Bureau.
Greg Shaw
As CEO of Mulpha International, Greg has had over 25 years’ experience as CEO of listed... More
Greg Shaw
As CEO of Mulpha International, Greg has had over 25 years’ experience as CEO of listed businesses in Australia, including as CEO of Ardent Leisure, one of Australia’s largest leisure and hospitality owners.
Greg has extensive management experience across a range of industry sectors, including education, leisure, entertainment, property, and finance sectors. Greg qualified as a Chartered Accountant.
35 mins
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11:00 AM |
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Morning Tea
Morning Tea is sponsored by Revinate and served in the exhibition area
30 mins
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11:30 AM |
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Operations vs Technology Panel
Hitech vs Hitouch how do we reconcile operations and technology to maximise guest interaction
40 mins
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12:10 PM |
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Closing Keynote
Tata Crocombe, Executive Chairman, Rarotongan Beach Resort Collection will give a presentation on
Harnessing the Power of ChatGPT - Practical Applications for Hotels
45 mins
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12:55 PM |
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Closing Comments
A wrap up of the morning by our Event Director, Ted Horner

Ted Horner
Show Director
Ted Horner is Managing Director of E. Horner & Associates, a technology... More
Ted Horner
Show Director
Ted Horner is Managing Director of E. Horner & Associates, a technology consulting practice specializing in the hospitality industry. Ted is widely regarded as Australia's leading consultant in this area.
Over the last 22 years he has consulted for a variety of clients from developers and international operators of large resorts, boutique hotels golf clubs, convention center‘s and licensed premises.
Ted has been involved in staging a number of conferences and exhibitions for the industry from as early as 1996.
In 2002 he was a founding member of HTNG (Hotel Technology Next Generation) a non-profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG. In 2004 he was the first non-US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry
Ted’s mission at the Summit is to raise the level of awareness of technology within the hospitality industry to ensure that it is seen and used properly as an important management tool.
5 mins
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