Supplier Software Terms

 



iVvy Supplier Software Terms (Effective 09/10/2018)

This iVvy Software and Website is operated by iVvy Pty Ltd,ACN 138 782 822 (iVvy) of A6 1 Bellvue Drive,Varsity Lakes, Queensland Australia.

These terms and conditions (Terms) are between iVvy (we, us, or our) and You (Your), an organization seeking to utilise the iVvy Software.

We reserve the right to modify the Terms with 30 days prior notice by posting the revised version of the Terms on the iVvy website. By your continued use of the Software after that posting you accept of the revised Terms.

  1. DEFINITIONS AND INTERPRETATION

    1. Definitions

      The following terms have these meanings, unless the context requires otherwise.

      Business Day means any day other than Saturday, Sunday and Australian or Queensland State public holidays.

      Commencement Date means the date you agree to the Terms.

      Confidential Information means any information or material (including information or material provided to a party by third parties), whether in oral, visual or written form or recorded in any other medium, disclosed by a party to, or observed from a party by, the other party, or which is otherwise acquired by one party directly or indirectly from the other party or generated by a party in accordance with this agreement, which is designated, or treated, by a party as confidential, and includes the Software source code, object code, file layouts and interfaces, and software related documentation and other Documentation, all other Intellectual Property Rights and all confidential discoveries, ideas, trade secrets, know how, concepts, software in various stages of development (including any new releases and or new versions, designs, drawings, specifications, techniques, models, data, source code, file layouts, documentation, diagrams, project plans, flow charts, processes and procedures, new versions and new releases and information pertaining to the business, plans, forecasts, finances and strategies of a party and its clients and suppliers and each of their clients and suppliers.

      Documentation means the documentation for and in relation to the Software (including without limitation support documents) to be provided to You by us.

      Fee means the fees specified in the Schedule.

      Force Majeure Event means, for a party, any occurrence or omission as a direct result of which the party is prevented from or delayed in performing any of its obligations under these Terms (other than the payment of money), and that is beyond the reasonable control of that party, including without limitation forces of nature, industrial action, war, insurrection, terrorism and action or inaction by a government agency.

      Intellectual Property Rights means all industrial and intellectual property rights world-wide whether protectable by statute, at common law or in equity, and whether or not registered or capable of being registered, including but not limited to: the entire copyright throughout the world and any similar rights which may subsist or may hereafter subsist in all works, discoveries, designs, drawings, specifications, records, manuals, models, memoranda, technical data, and in particular the Software, its source code, object code, file layouts and interfaces and the Documentation, and in any other subject matter; source code and object code, software or hardware products (whether fully developed or in research and development stage); rights in relation to inventions (including all patents and patent applications); rights in relation to trade secrets, business concepts and know-how; rights in relation to designs (whether or not registrable); rights in relation to registered and unregistered trade marks;

      Licence means the licence granted to You in clause 4 to use the Software.

      Licence Fee means annual fee payable for the licence of the Supplier Software (clause 4.1(1)) and, subject to the Supplier Agreement, Support for the Software.

      Online Training means training that is delivered via online webinar software by an iVvy trainer.

      Owned IP Rights has the meaning given to it in clause 7(1).

      Software means Supplier Software unless otherwise specified.

      Support means the support provided in accordance with clause 9.

      Taxes means all taxes including, without limitation, excise duties, sales tax, stamp duties, customs duties, payroll taxes, government duties, charges and fees, other than income tax.

      Term means the fixed term of the agreement as details on the accompanying Supplier Agreement.

      Terms means these Terms which includes the schedules and as amended from time to time.

      Third Party means any person or entity, other than us or You, and includes (but is not limited to) any or all of Your associates, suppliers, contractors, sub-contractors, agents and consultants.

      Supplier Agreement means the agreement between You and iVvy in relation to the use of Supplier Software and which incorporates these Terms.

      Supplier Software means the software which is to be supplied by us to You during the Term to facilitate the management of bookings.

      Website means www.ivvy.com.au

  2. TERM

    1. These Terms will continue for the Term, and then until the agreement is terminated.

  3. GRANT OF LICENCE

    1. In return for the payment of the Licence Fee, we grant You a non-exclusive licence to use the Software and Documentation for the Term and the Software is licenced to be used in respect of a particular company.

    2. You acknowledge that we will continue to add features and be able to change the functionality of the Software over time, and that such updates will be included in the Software. You will not be required to pay any additional amounts by way of licence fee for a new release or additional features or functionality.

    3. The licence to use the Software and Documentation is not transferable or assignable without our prior written consent.

    4. The licence to use the Software and Documentation does not authorise, permit or allow You to grant access to the Software and Documentation to any Third Party or to permit or allow a Third Party to use or operate the Software for any reason without our prior written consent.

  4. CONTENT LICENSE

    1. You authorise us to use your logo and/or trademark (Branding) on a nonexclusive basis for the Term without any fee in advertising, promotional documents including websites to indicate that You are a licensed user of the Software and are on Marketplace. To avoid doubt, we may only use Your Branding to indicate that You are a licenced user of the Software and are on Marketplace but may not use your Branding for any other purpose without your prior consent.

  5. INTELLECTUAL PROPERTY

    1. We own or have a right to use the Intellectual Property Rights in the Software, Documentation and the Services (Owned IP Rights), and that No title in the Owned IP Rights transfers to you, and You do not obtain any rights, express or implied, other than those specifically granted by this agreement.

    2. You agree that you will not do anything that partially or entirely reproduces or exploits or otherwise breaches the Owned IP Rights or any other person's Intellectual Property Rights whether accessible through the Website, use of the service or otherwise

  6. TRAINING

    1. We will make the Online Training and Training Resources available to you.

    2. You are responsible for ensuring that all online training is completed to a satisfactory level to use the Software. At your request we may provide training for You on terms set out in the Supplier Agreement.

    3. Training cancellations within 24 hours of the scheduled training date will attract a 50% cancellation fee of the training fees charged.

  7. FEES

    1. General

      1. You must pay us the Fees set out in the Supplier Agreement.

      2. The amounts payable above must be paid to us within 30 days of issue of invoice by us.

    2. Fees payable are exclusive of Taxes

      All fees, costs and payments invoiced under these Terms are expressed exclusive of any Taxes or duty which may be payable on the invoiced amounts, and any Taxes or duty imposed or payable in relation to such amounts must also be paid in full by You.

    3. Non-Payment and Interest

      If any Fees or other sums payable under this Terms by You (other than those genuinely disputed by You) remain unpaid for more than the times set out in this Terms or otherwise 30 days past the due date, we may suspend performance of all or any of its obligations under this Agreement upon notice to You.

  8. PRIVACY

    1. Both iVvy and You agree that during the Term each will comply with the Privacy Policy (available at https://www.ivvy.com.au/venues/privacy-policy.html)

  9. IVVY MARKETPLACE

    1. You agree to the iVvy Marketplace terms if you choose to take advertise your venue and take bookings though the iVvy marketplace or partner websites (available: https://www.ivvy.com.au/venues/marketplace-terms.html).

  10. INTELLECTUAL PROPERTY

    1. Intellectual Property Rights

      You acknowledge that all Intellectual Property Rights in our Confidential Information, the Software and the Documentation, and in any enhancement, modification or customisation of the Software or the Documentation, and in any other material proprietary to us, vest exclusively in us, and that You will not infringe our Intellectual Property Rights, nor seek to exploit or use any such material for Your own purposes other than as set out in these Terms and You acquires no right or interest therein (except for the licence in accordance with this agreement).

    2. Acknowledgment

      You acknowledge that following the expiry of the Term or earlier termination of this agreement:

      1. You have no right or entitlement to use the Intellectual Property Rights;

      2. Your access to the Software will cease immediately and your account will be disabled, and any of your data will be deleted.

    3. Assignment by You

      Where You are given access to the Software or Documentation or any other thing in which we have Intellectual Property Rights, and as a direct result of having such access You author works in which copyright subsists, or develops or creates any inventions or processes (whether capable of registration or not) (collectively “Works”), as legal and or beneficial owner You:

      1. assign to us all right, title and interest in and all rights subsisting in the Works anywhere in the world, including all Intellectual Property Rights in the Works and all proprietary rights subsisting in any material form of the Works;

      2. assign to us all copyright subsisting in the Works which is created in the future;

      3. assign to us the right to claim (and retain) any damages and other remedies (including but not limited to an account of profits) for past infringement of and wrongful interference with the Works which arose before this assignment;

      4. warrant that You will use reasonable endeavours to procure consents with respect to all moral rights subsisting in the Works, including consent to do all acts or omissions in relation to the Works, whether occurring in the past, present or future, from all employees and contractors involved in the creation of the Works that, but for this consent, would infringe any moral rights or similar rights the employee or contractors may have anywhere in the world; and

      5. agree to use reasonable endeavours to cause or require all third parties who might otherwise claim any such rights as above to assign those rights to us.

  11. WARRANTIES, INDEMNITY AND OBLIGATIONS

    1. Your Warranties

      You warrant to us that, for the duration of this agreement that You:

      1. acknowledge that clause 14 is an essential term of these Terms and You will not infringe our Intellectual Property Rights. You will immediately notify us of any infringement or potential infringement or in the event You know or receive notice which indicates that the Intellectual Property Rights in the Software, Documentation, Marketplace or our Confidential Information have been or may be infringed. You will use Your best endeavours to ensure that none of Your employees, suppliers, sub-licensees or other Third Parties infringe our Intellectual Property Rights, and in the case of an infringement of such rights (without limitation to its other obligations as a consequence) You will assist us in any reasonable way to prosecute the infringer;

      2. will ensure that our trade marks (whether registered or not) are not misused or infringed, and are protected whenever possible;

      3. will ensure that any Third Party to whom it has provided any of our Confidential Information or Intellectual Property Rights complies with the terms of these Terms as if it was You, and You will be responsible to us for any act or neglect by such Third Party that would constitute a breach of this agreement; and

      4. will not use any of our Intellectual Property Rights, or describe any of our products or Services, whether in printed material or on the internet, without our prior written consent.

    2. iVvy's Warranties

      Subject to clause 16, we warrant to You that, for the duration of your agreement with us, we:

      1. have the right and authority to enter into these Terms and will provide the Software and Documentation to You in accordance with these Terms;

      2. is the owner of all Intellectual Property Rights in the Software and Documentation or is or will be authorised by the owner of the Software or Documentation (as the case may be) to grant You a licence to use the Software and Documentation on the terms of this agreement.

  12. LIMITATION OF LIABILITY

    1. To the maximum extent permitted by law but without limiting Your rights under existing law:

      1. The Website and its contents and Services, Marketplace, Software and Documentation are provided without any representations or warranties of any kind, either express or implied including that a potential Customer will be identified in connection with a Booking;

      2. we are not liable for a delay or failure to perform the Terms due to circumstances beyond our control;

      3. we disclaim all warranties, express or implied, in connection directly or indirectly with the Website, Services, Software and Documentation including but not limited to warranties in relation to, the appropriateness, quality, authority to provide any supplier or service, the accuracy of listings or the ability of a Customer to complete a Booking;

      4. We do not represent or warrant that:

        1. You will have uninterrupted or error-free access to or use of the Website or Software by any method;

        2. That there will not be any unauthorised access to or use of our secure servers which may result in personal or financial information being accessed;

      5. We bear no liability for any problems, technical malfunction, access issues, damage to software or hardware, interrupted service, virus, defect, bugs, Trojan horse in connection with the use of the Website, Marketplace, Software, Services or any information derived from the Website;

      6. We are not liable for any direct, indirect, exemplary, incidental, special, punitive or consequential liability, loss (including but not limited to loss of data and use of data, income, profit, goodwill, customers, capital or opportunity, loss of anticipated savings or benefits, loss of or damage to property, downtime costs, loss of or damage to reputation and claims of third parties, death, personal injury or any loss, damage or expense) incurred or suffered by You or a third party that arises directly or indirectly out of accessing, use of or reliance on the Website, Software, Documentation or Services or an inability to use it or in any way. This applies even if we have been informed that the liability, loss, damage or expense will or may result.

    2. Our liability in relation to a claim in connection with the Terms is limited to the Licence Fees you paid us in the previous 12 months.

    3. Our liability in connection with the Terms is reduced proportionately to the extent You contribute directly or indirectly to the liability.

  13. REQUIREMENTS OF LAW

    1. Subject to this clause 17 and 17(2), where legislation implies in to the Terms any guarantee, condition or warranty, and that legislation voids or prohibits provisions in a contract excluding or modifying the application of, or exercise of, or liability under such a guarantee, condition or warranty, that guarantee, condition or warranty will be deemed to be included in the Terms.

    2. Our liability for any breach of a guarantee, condition or warranty included in the Terms as contemplated by clause 17(1) will be limited, where the relevant legislation permits such limitation, to our choice of:

      1. As regards goods, to replacing the goods , supplying equivalent goods, repairing goods, or paying the cost of replacing or repairing the goods or acquiring equivalent goods; or

      2. As regards services, to the re-supply of the relevant services or the cost of having the relevant services supplied again.

      3. If any applicable legislation prohibits the exclusion or limitation of liability by a party in the manner contemplated by this clause 17 with respect to particular loss or damage, then the exclusion or limitation applies to that loss or damage only in the manner, and to the maximum extent, permitted under that legislation (if any).

      4. Nothing in these Terms or in our dealings with You affects Your or a Customer's statutory rights including those under the Competition and Consumer Act 2010 (Cth). To the extent of any inconsistency between the Terms and the statutory rights under the Competition and Consumer Act 2010 (Cth) will apply.

  14. INDEMNITY

    1. You continually indemnify us against any claim or proceeding that is made, threatened or commenced and against any liability, loss, damage or expense (including legal costs on a full indemnity basis) any of them incurs or suffers, as a direct or indirect result of any of the following:

      1. Your use of and access to the Website, Marketplace, Software, Documentation and Services;

      2. A breach by You of the Terms;

      3. In connection with the Content;

      4. A wilful, unlawful or negligent act or omission by You;

      5. Violation of any Third Party right or law by You, including (without limitation) any Intellectual Property Rights, defamation or criminal laws; or

      6. A claim that You through the use of the Website, Marketplace, Software, Documentation or Services caused damage to a Third Party.

    2. The indemnity in this clause is a continuing obligation and survives termination of the Services in relation to You or removal of Your company for any reason.

  15. YOUR CONFIDENTIAL INFORMATION

    1. iVvy's acknowledgments

      We acknowledge that:

      1. in performing its obligations under this agreement, it may generate or acquire Confidential Information proprietary to You;

      2. Your Confidential Information contains information which is valuable to You; and

      3. the improper use or disclosure of Your Confidential Information may cause serious loss and damage to You, its respective Customers and suppliers.

    2. Use of Your Confidential Information

      Subject to clause 19(2), except as permitted by this agreement, or otherwise with Your prior consent, we will not:

      1. disclose any of Your Confidential Information to any person, and will hold Your Confidential Information in strict confidence and keep it secret;

      2. make any use of any of Your Confidential Information except for the purposes of performing its obligations under these Terms; or

      3. reproduce any of Your Confidential Information except to the extent necessary to fulfil its obligations under these Terms.

    3. Extent of obligations

      The provisions of this clause do not apply to:

      1. information which at the time of its first disclosure or observation pursuant to these Terms was generally available to the public other than because of a breach of this clause or of any obligation of confidence;

      2. information after it becomes generally available to the public other than because of a breach of this clause or of any obligation of confidence;

      3. the disclosure of information in order to comply with any applicable law or legally binding order of any court, government, semi-government authority or administrative or judicial body (in which case we will use our best endeavours to notify You that we are required to disclose the Confidential Information prior to such disclosure).

    4. Period of obligations

      Our obligations under this clause survive termination of this agreement.

  16. IVVY CONFIDENTIAL INFORMATION

    1. Obligations to keep information confidential

      You must:

      1. keep all our Confidential Information strictly confidential and not disclose it to any person or Third Party without our prior written consent. Should we consent to any disclosure of its Confidential Information You must, prior to any disclosure, obtain from the person to whom the Confidential Information will be disclosed, an executed Confidentiality Agreement in such form that we may provide to You;

      2. only disclose our Confidential Information to those of its officers, employees or contractors who need to know and who have been expressly directed to and have agreed to keep that information confidential;

      3. put in place and maintain adequate security measures to protect our Confidential Information from unauthorised access or use at least to the same extent that You has for its own Confidential Information;

      4. only use our Confidential Information for the purpose of performing its obligations or exercising its rights under this agreement;

      5. on request at any time by us and where practicable, immediately return to us or permanently delete or destroy, as we direct, all copies or records of our Confidential Information in Your possession or control, and provide written confirmation once this has occurred;

      6. keep these Terms and its terms confidential unless otherwise agreed by the parties.

    2. Exceptions

      The provisions of this clause 20 do not apply to:

      1. information which at the time of its first disclosure or observation pursuant to these Terms was generally available to the public other than because of a breach of this clause or of any obligation of confidence;

      2. information after it becomes generally available to the public other than because of a breach of this clause or of any obligation of confidence;

      3. the disclosure of information in order to comply with any applicable law or legally binding order of any court, government, semi-government authority or administrative or judicial body (in which case You will use your best endeavours to notify us that it is required to disclose the Confidential Information prior to such disclosure).

    3. Period of obligations

      Your obligations under this clause survive termination of this Agreement.

  17. TERMINATION

    1. Termination by either party

      1. If a party is in breach of a provision of these Terms, the other party may give written notice to the party in default, specifying the breach and requiring it to be remedied within thirty (30) days of receipt of the notice or a shorter time period if in the circumstances a shorter time period is reasonable.

      2. If the party in breach fails to remedy the breach within the time limit set in the notice, or where the breach is a material breach incapable of being remedied or where a party has committed the same breach more than twice, then the party that has given notice of the breach may terminate these Terms in its entirety without further notice to the party in breach.

    2. Steps following Termination

      1. If notice of termination is given pursuant to any of the preceding clauses, in addition to terminating the agreement and without limiting its other rights:

        1. we may retain any moneys paid other than those which have been paid in advance for services or products that have not yet been supplied by us in which case monies paid for those services or products must be refunded to You within 14 days of termination and if only part of the services or products have been supplied then a pro-rata amount for the yet to be supplied portion of those services or products must be refunded within 14 days of termination;

        2. You will become immediately liable to pay the balance (if any) of the Fees and Transaction Fees which accrued and became payable prior to the date of termination;

        3. unless otherwise agreed both parties will be discharged from any further obligations under these Terms from the date of termination except those which by their nature are intended to operate beyond the termination of these Terms.

      2. Other Rights not affected by Termination

        Termination under this clause will be without prejudice to any other rights or remedies to which either party may be entitled at law.

      3. Software on Termination or Expiry

        1. On expiry or termination of these Terms Your access to the Software and the Documentation (including all copies of them) will cease one (1) month after the date of expiry or termination. Your account will be disabled and all licenses granted in this agreement will be at an end.

        2. This clause survives the expiry or termination of this Agreement.

      4. Surviving obligations

        Termination of these Terms does not affect any provisions which are stated, or by their context required, to survive termination.

  18. FORCE MAJEURE

    1. Notice and suspension of obligations

      1. If a party is affected or is likely to be affected by a Force Majeure Event, that party must, as soon as practicable after becoming aware of the Force Majeure Event, give the other party notice of that fact including:

        1. full particulars of the Force Majeure Event;

        2. an estimate of its likely duration;

        3. the obligations affected by the Force Majeure Event and the extent of the effect of the Force Majeure Event on those obligations; and

        4. the steps taken to rectify the Force Majeure Event.

      2. The obligations under these Terms of the party giving the notice (except the obligation to pay money) are suspended to the extent to which they are affected by the relevant Force Majeure Event as long as the Force Majeure Event continues.

    2. Effort to overcome

      A party claiming a Force Majeure Event must use its best endeavours to remove, overcome or minimise the effects of that Force Majeure Event as quickly as possible. However, this does not require a party to settle any industrial dispute in any way it does not want to.

    3. Termination

      If a party's performance of these Terms continues to be affected by a Force Majeure Event for more than 60 days, the other party may terminate these Terms by giving at least 5 Business Days' notice to the other.

  19. SERVICES SLA

    1. The Service Levels applicable to the Software are set out in Schedule A.

  20. DISPUTES

    1. Negotiation

      If there is a dispute in connection with these Terms, then, within 10 Business Days of one of us giving the other notice of the dispute, responsible officers of each of the parties and You must meet and use all reasonable endeavours acting in good faith to resolve the dispute.

    2. Escalation

      If the dispute is not resolved within 10 Business Days of that meeting then the parties must first refer the dispute to the Managing Director or Chief Executive Officer of each of us, who will attempt to resolve the dispute, and who may (but are not obliged to) agree to submit the dispute to an independent expert acceptable to both parties for determination. The cost of submission to that independent expert will be met equally.

    3. Decision to be binding

      If a dispute is submitted to an independent expert, the parties must comply with all determinations made. Any person appointed to resolve the dispute will sit as an expert and not as an arbitrator and (except for cases of manifest error or fraud) determinations made are not subject to appeal to any court or tribunal. Neither of us will commence court proceedings in relation to a dispute until the procedures in this clause have been exhausted.

  21. GENERAL PROVISIONS

    1. Costs

      You must pay your own costs in relation to the negotiation, preparation, execution, performance, amendment or registration of, or any consent given or made; and the performance of any action in compliance with any liability arising, under these Terms.

    2. Waivers

      Any failure by any party to exercise any right under these Terms does not operate as a waiver and the single or partial exercise of any right by that party does not preclude any other or further exercise of that or any other right by that party.

    3. Remedies

      The rights of a party under this document are cumulative and not exclusive of any rights provided by law.

    4. Severability

      Any provision of this document which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions of this document or the validity of that provision in any other jurisdiction.

    5. Governing Law and Jurisdiction

      These Terms are governed by and construed under the laws in the State of Queensland, Australia and You agree to unconditionally submit to the non-exclusive jurisdiction of courts in the State of Queensland, Australia.

    6. Inconsistency

      In the event of an inconsistency between these Terms and the Supplier Agreement, the Supplier Agreement will apply to the extent of the inconsistency.



SCHEDULE A - SERVICE LEVELS

Fault typeResponse time and type

A CRITICAL FAULT is defined as one where a large element of the Software users are unable to complete an essential business function using the Software.

Standard resolution targets are 75% of faults resolved within 4 working hours.

Typical examples of a critical fault are: Total Software failure, a major Software system component is inoperative or multiple Software Customer groups are impacted.

Method Of Reporting: Customer To Telephone iVvy

Ivvy must acknowledge receipt of the Fault Notification within 1 hour of receipt

A HIGH PRIORITY FAULT is one where large groups of Software users are impeded in the completion of an essential business function using the Software, but a work around exists.

Standard resolution targets are 75% of faults resolved within 8 working hours.

Typical examples of a high priority fault are: Partial loss of critical business function using the Software during normal business hours, Software system operating with severe limitations or business unit is unable to perform any function.

Method Of Reporting: Customer To Telephone iVvy

Ivvy must acknowledge receipt of the Fault Notification within 3 hours of receipt

A MEDIUM PRIORITY FAULT is defined as one where a small number of individuals are impeded in the completion of an essential business function using the Software.

Standard resolution targets are 75% of faults resolved within 2 working days.

Typical examples of a medium priority fault are: business unit able to function with reduced capacity or functionality, minimal impact system availability to the Customer.

Method Of Reporting: Log Ticket

Ivvy must acknowledge receipt of the Fault Notification within 6 hours or receipt

A LOW PRIORITY FAULT is defined as one where an individual is impeded in the completion of a non-essential business activity using the Software or where a temporary work around exists for an essential business function using the Software.

Standard resolution targets are 75% of faults resolved within 5 working days.

Typical examples of a low priority fault are: Business unit can function normally, but some individuals are affected and requests for a move, addition or change to a Customer’s system.

Method Of Reporting: Log Ticket

Ivvy must acknowledge receipt of the Fault Notification within 24 hours of receipt

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